At the end of the day, what our customers and partners are saying is truly one of the most important values we hold close. We follow the Golden Rule as it applies to business. Treat others as you would expect to be treated. This translates to several different aspects when it comes to creating a business in the load securement industry. Ranging from the actual products and components themselves to response to questions to transparency - all are important and we treat each with integrity and respect.
One phrase we hear often is, 'Wow, you really reply to our phone calls and emails quicker than most!' Why is this important to us? Well, for one thing, time is money and we respect your time. If you have taken the time to request a quote, leave us a voicemail, or send us an email, we respond in a moment's notice. On the obvious side, we want to gain new partners and customers, and if we don't respond, chances are we might lose your business.
Another comment shared to us by many customers is, 'We really feel like Tom appreciates us more than just a purchase order and a check to deposit. Tom takes the time to genuinely listen to our load securement needs and helps us create the best solution to prevent damage to our cargo during transport. He's even helped find a solution that didn't result in a purchase - now that is a true partnership, and when we need his products - he will be the first person we contact!' Although we strive to be your complete load securement solution, sometimes we can't do it all, and we recognize when we can't. Our years and years of experience has taught us that you need to be innovative to provide the best load securement. That experience has come in handy during the supply chain crisis when we have all had to think outside the box.
Finally, the most common compliment we hear from multiple customers is regarding our innovative ideas. As just referenced, we have really had to become creative as many raw materials are in short supply and manufacturing of certain load securement items has been greatly impacted. 'We called Tom in a panic because our current dunnage bag supplier was unable to meet our needs. He quickly replied and was able to create an even better solution using the corrugated dunnage products produced in house along with dunnage air bags. As we have learned more about all the products Superior Packaging carries, we now go to Tom for everything related to transporting our goods.' Now this is one of our favorite things to hear from our customers and partners! We understand load securement, damage prevention, and transport of goods inside and out and because of our experience we have developed industry leading innovations to improve safety, efficiency, and cost effectiveness.
We thank all of our customers and partners and value you and your business. If you aren't currently working with us and don't have the same types of comments many of our customers have shared with us, request a quote and give us a chance. We are genuine, experienced, and truly partner with all of our customers.