How many times have you heard, 'We have fantastic customer service. Work with us and you'll get that extra personal touch and receive a high level of communication, support, and service.' At Superior Packaging and International Dunnage U.S. we mean it! We don't just provide lip service, which is defined as an avowal of advocacy, adherence, or allegiance expressed in words but not backed by deeds. We absolutely deliver on customer service. We do what we say and say what we do. We truly value the relationship and build trust with all our customers and partners. When we say we can find the solution to protect any cargo load situation, we mean it and stand behind our word.
Case in point, we received a call from a potential customer who was panicked and in desperate need of dunnage bags. For many of our customers and partners, we know and understand that if they are unable to transport their products securely without shifting during transport, the cargo doesn't ship. And that means potential loss of revenue, their own customers become angry, potential delays in payments, and the negative domino effect continues.
So standing behind our word, we personally delivered a shipment of dunnage bags using a personal vehicle on top of that. This is just one example out of many of the type and quality of customer service we provide to all current and potential customers and partners. If you are not receiving this type of support and service from your current dunnage bag supplier, corrugated dunnage supplier, or load securement provider, please reach out to us. You will definitely see an immediate difference and it will be the best decision you could make to ensure your cargo reaches its destination on time and damage free. You will not be disappointed. In fact, you will be pleasantly surprised!